• Deficiencies of existing database for multi-user environment

• Record-based system rather than transaction-based system limited user interaction

• "Heads' down" central data entry further isolated advocates from interaction with their case

• Limitations on data elements – advocates could not accurately document all of their contacts, referrals and education activities on the case.

• Difficulty of differentiating separate cases (pregnancies) on the same client

• Need to define insurance characteristics such as plan, HMO ID, dates of coverage, and plan features (billable services) in the data system

• Need to streamline intra-agency communication (E-mail)

• Need to provide MOMobile sites and central site with office automation capability on a standardized platform.

• Need to provide a powerful query and report capability to handle multiple and complex report requirements