• Understanding system requirements and relating service delivery components to the HMO claims and funder reports benefits both service delivery and service data.

  We underestimated the difficulty of designing reports which were subject to frequent and often unexpected change (e.g., Healthy Start, AIDS)

  Changing Tables^sm reports methodology often too sophisticated for partners, often could not get stakeholders to the table to help define requirements and changes; also, some changes dictated had not yet been implemented by target agencies (such as claim forms).

• Tension between wanting to report everything and not burdening advocates with additional data collection.

Benefits:

• Interactive system and advocate reports facilitate a continuous quality assurance both of client services and the database.

• Agency is able to use its data to support present programs, to do program and staff planning, and query the database for information to apply for funding for new initiatives.