Conduct extensive internal MCC requirements study with Community Health advocates and managers at all remote and central sites.
Elements of the study included:
- Focused on the use of forms and what impacts the information has, or
could have, on their effectiveness and productivity.
- All MOMobile sites visited and interviewed by the consultants.
- Structured interviews with free form (confidential) expressions of
personal views without attribution in the report.
- Review and documentation of all activities, forms and record keeping.
- Review and analysis of existing data system – its strengths and deficiencies.
Findings included:
- Record-based system rather than transaction-based system limited user
interaction.
- "Heads down" central data entry further isolated advocates from
interaction with their case.
- Limitations on data elements-advocates could not accurately document all
of their contacts, referrals and education activities on the case.
- Difficulty of differentiating separate cases (pregnancies) on the same
client.
- Need to define insurance characteristics such as plan, HMO ID, dates of
coverage, and plan features (billable services) in the data system.
- Need to streamline intra-agency communication (e-mail).
- Need to provide MOMobile sites and central site with office automation
capability on a standardized platform.
- Need to provide a powerful query and report capability to handle multiple
and complex report requirements.