Connecticut Department of Public Health
Ensuring successful system migration
Connecticut Department of Public Health
BACKGROUND
Talk the talk
Connecticut was ready to deploy a new immunization information system (IIS) and had selected a packaged solution. But having gone through other migrations in the past, the agency wanted to apply lessons learned from prior transitions and leverage national standards and guidance to optimize the new product’s functionality. Starting in 2017 HLN began working with the Connecticut Department of Public Health to help them realize their vision of a robust and up-to-date IIS.
“It feels like we are cheating having the HLN team of national experts working on our team to implement a new IIS.” Nancy Sharova, MPH, IIS Coordinator
“HLN has been so helpful in organizing our team and lending their expertise in engaging our stakeholders and partners.” Kathy Kudish, MSPH, Immunization Program Manager, and Deputy State Public Health Veterinarian
APPROACH
Walk the walk
HLN brought to bear its extensive national public health perspective and experience in designing, developing, and supporting IIS to ensure Connecticut’s success in collaboration with their software vendor. We developed standard operating procedures for Connecticut that documented their day to day practices in a way that was consistent with how the new software operated.
As part of this engagement, HLN analyzed the inventory of standard reports available to the new system and developed a reports user manual, test cases, and helped manage enhancement requests and defect prioritization across multiple software releases. We also tailored a staffing model to fit the Agency’s current and future needs and created a communications plan approach for the system rollout that is still being leveraged post-implementation.
Critical to the success of the project was the development and initiation of an onboarding plan for clinical sites preparing to send immunization data electronically to the IIS. This clinical-public health bi-directional interoperability was new for Connecticut and drives more timely and complete access to data.
Our work with ONC culminated with our participation in the development of the Nationwide Interoperability Roadmap.
RESOURCES
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Featured Presentation: IIS of the Future: Where Might All This Be Going?
- Journal Article: Consumer Access to Immunization Information Systems
- White Paper: IIS Technology Over Time: Impact and Changing Roles
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